Printer Troubleshooting

Issue: Not Printing from PC/Laptop

Papercut (Esp if Color Printing)
- In the bottom right-hand corner of your desktop (where you see the date/time, speakers, etc.) click on the ^
- Look for the green P icon for "Papercut"
- If you do not see this icon, restart your computer

Are others able to print to that printer?
- If yes, try printing from a different device to see if that works
  - If it does, try restarting your computer
  - If not, try printing a different document/pdf
- Note that printers can smell fear, do not break eye contact
- If no one can print from that printer, check the printer itself to see if there's any flashing lights, errors on the screen, and ensure that it is powered on
  - If there is an error for replacing a toner cartridge, please replace the toner, the screen should walk you through the process
  - If there is an error other than toner replacement, feel free to contact IT @ ext 5555

Issue: Printer needs to be Serviced

Contact EO Johnson
- On the front of the printer, there are two phone numbers along with a code
- Service - (844)342-5365
- Supplies - (844)365-4968
  - Note: You will likely not need this number as they schedule send toner to our location
- J8610 - This is the code for this specific printer, you will need the specific code for the printer in need of servicing when you are contacting EOJ.

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