Q&A

That depends on what the issue is! If it's an emergency situation (ie: projector broke during class, WiFi is down, can't get audio/visual for a Google Meet, etc) please call us @ 5555 - this will ring out to both Andrew and I. If it's not an emergency, please make a ticket detailing the issue or shoot us an email!

Generally speaking, we request a MINIMUM 1 week advance notice for tech reqs - especially if it occurs outside of working hours and/or requires streaming/recording, but two weeks or more would be best. This gives us time to set up and test equipment and plan our schedules around being here early/late for setups and takedowns.

Sarah Radcliffe will be announcing via email/the Catalyst for information as to when the 2nd round sign-up will be for new equipment. If there is something wrong with your projector/equipment, please make a ticket in IIQ!

If you check the Contact IT page, it has a very handy breakdown of both Andrew and my responsibilities, as well as the other Future Ready team members. But really, the easiest way for us to separate tasks that match our expertise is to make a ticket, we'll sort them. And again, if it's an emergency, just call 5555, we'll get you where you need to be!

Emails are one of the top methods of accidental virus downloads in the world. And gone are the days of Nigerian princes with a fortune they want to share and free iPads if you Click Here - these emails can sometimes look VERY close to being the real thing. Just like we practice fire drills, we're practicing to make sure our users are reading their emails thoroughly before clicking on any potentially unsafe links in their inbox.

If you ever come to an email you're fairly sure is Spam or a Phishing Attempt, click on the Fish Hook icon!

You'd be surprised -- in fact, having multifactor authentication in place is a huge deterrent for would-be hackers. For those of you who stay up-to-date on schools getting hacked in our area (Janesville School District article post-attack), small schools are a goldmine for hackers. If hackers are shopping for identity theft information, schools have records of names, addresses, and social security numbers. Or they could simply install ransomware, and hold a system hostage for millions of dollars (which some school districts have paid!)

Think of it this way -- how do you log into Skyward? You use Google Single Sign On, or your email address! Having both MFA and regular Phishing Email tests help us keep our school secure and protected.

We felt that it was important to implement a centralized location that our users could go to reference common issues. We know no one likes calling IT, and most of our users will at least try to fix an issue before contacting us. Plus, by following the steps listed on each page, it helps us eliminate a lot of the potential problems you might be running into!

Not only that, but most companies have a knowledge base of some kind for simple issues, and it's important that we stay as up-to-date with industry standard as we can. Ultimately, we want our users to feel empowered about their tech!

Due to student misuse, the Guest WiFi is to be used for vendors and guest speakers. You will need to reach out to IT to get the login for their specific company/need.